Privacy Policy

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Last updated: 17/01/2026

Safe Steps Housing (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data.

Safe Steps Housing
[Registered address or city]
Email: sandra@safestepshousing.co.uk

We are the data controller for the personal data we collect.

We may collect:

• Contact details (name, email, phone number)
   
• Housing-related information you choose to share with us
   
• Website usage data (IP address, browser type, pages visited)
   

We use your data to:

• Respond to enquiries and provide support
   
• Assess housing needs and deliver services
   
• Improve our website and services
   
• Meet legal or regulatory obligations
   

We only use your data where we have a lawful basis to do so.

Under UK GDPR, we rely on:

• Consent (when you contact us)
   
• Legitimate interests (service delivery and improvement)
   
• Legal obligation (where required by law)
   

We do not sell your data.
We may share information with:

• Trusted service providers (e.g. IT or hosting providers)
   
• Local authorities or partners, where necessary and lawful
   

All third parties are required to protect your data.

Your data is stored securely and only for as long as necessary.
We take appropriate technical and organisational measures to prevent unauthorised access.

You have the right to:

• Access your personal data
   
• Request correction or deletion
   
• Withdraw consent
   
• Object to processing
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

More information: https://ico.org.uk

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We may update this policy from time to time. Any changes will be posted on this page.

If you have questions about this policy or your data, contact:
Email: : sandra@safestepshousing.co.uk

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